Last updated: August 2026
Performance Elevated ("we", "us", "our") operates coaching services and the MyAccountability.coach software service. This policy describes how we collect, use, and protect your information.
When you create a MyAccountability.coach account we collect your first name, last name, email address, mobile phone number, timezone, and language preference. During use of the service we collect your daily check-in responses, streaks, points, badges, and goal tracking data. Payment information is processed by Stripe; we never see or store your card number.
For coaching engagements we collect the contact and business information you provide during intake.
We use your information to deliver daily SMS accountability check-in messages to your mobile phone number, display your progress in your dashboard, send check-in summaries to the accountability partner you designate, provide analytics to your coach or organization leader if you are part of a group, send transactional emails about your account, and improve our service through aggregate anonymized analysis.
Your mobile phone number, opt-in status, and any information collected through SMS messages will not be sold, shared, rented, or disclosed to any third parties for marketing or promotional purposes.
Your mobile number is used exclusively to deliver the MyAccountability.coach service: daily check-in messages, confirmations, milestone notifications, and service communications. We do not engage in affiliate marketing or third-party lead generation. We do not share mobile information with any third party except Twilio, our SMS delivery provider, which processes messages on our behalf and is contractually prohibited from using the data for any other purpose.
Your data is visible to you through your dashboard, to the accountability partner you designate (summary results only, not the full text of open-ended responses), and to your coach or organization leader if you are enrolled in a group campaign. We never sell personal data.
We use the following providers, each processing data only as needed to deliver their specific service: Twilio (SMS delivery), Supabase (database hosting), Stripe (payment processing), Netlify (website hosting), and Mailchimp (email).
We protect your data with row-level security policies, encrypted transmission over HTTPS, access-controlled authentication, and secure credential management. No system is completely secure, but we apply industry-standard safeguards.
We retain your data while your account is active. You may request full deletion at any time by emailing support@myperformanceelevated.com. Deletion is completed within 30 days and removes all personal data, check-in responses, and account information.
You may opt out of SMS at any time by replying STOP to any message, or by contacting support@myperformanceelevated.com. You will receive one final confirmation and no further messages.
Our services are not directed at children under 13. Users under 18 require parent or guardian consent. We do not knowingly collect information from children under 13.
We may update this policy from time to time. Material changes will be communicated by email or through the service.
Performance Elevated
2630 Coeur D Alene Drive
West Linn, OR 97068, United States
Phone: (503) 694-9392
Email: support@myperformanceelevated.com